Terms and Conditions
1. General
1.1 These general terms and conditions apply to all trips, arrangements, and services offered by Kembe Safari.
1.2 By booking a trip with Kembe Safari, the customer agrees to these general terms and conditions.
2. Reservation and payment
2.1 A trip is confirmed upon receipt of the deposit, which amounts to 30% of the total trip price.
2.2 The remaining amount must be paid no later than 60 days before departure. For last-minute bookings (within 30 days before departure), the full trip price is due immediately.
2.3 If payments are not made on time, Kembe Safari reserves the right to cancel the reservation. Any cancellation fees are the responsibility of the customer.
3. Cancellations and changes
3.1 Cancellations must be communicated in writing. The cancellation fees are as follows:
Up to 60 days before departure: 30% of the trip price.
30-59 days before departure: 50% of the trip price.
Less than 30 days before departure: 100% of the trip price.
3.2 Changes to the trip are possible upon request and are subject to availability. Any additional costs will be passed on to the customer.
4. Responsibility and liability
4.1 Kembe Safari is responsible for the execution of the trip as described in the programme.
4.2 Kembe Safari is not liable for damage, loss, or injury caused by force majeure, such as natural phenomena, political unrest, pandemics, or cancellations by external service providers.
4.3 The customer is responsible for having a valid passport, visa, vaccinations, and travel insurance.
5. Insurances
5.1 Taking out travel insurance and cancellation insurance is mandatory. The customer must arrange this on their own initiative.
5.2 Kembe Safari cannot be held liable for any costs resulting from the absence of adequate insurance.
6. Health and safety
6.1 The customer must inform Kembe Safari in advance about any health issues or special requirements.
6.2 The customer is responsible for following health advice, such as vaccinations and the use of malaria prophylaxis.
7. Changes by Kembe Safari
7.1 Kembe Safari reserves the right to make changes to the travel programme if necessary. This will only occur in exceptional situations and with minimal inconvenience to the customer.
7.2 In the event of changes, Kembe Safari will always offer an equivalent alternative.
8. Complaints
8.1 Any complaints during the trip must be reported immediately to the guide or contact person from Kembe Safari so that a solution can be sought.
8.2 Complaints submitted after the trip must be submitted in writing within 14 days.
9. Applicable law
9.1 All agreements between Kembe Safari and the customer are governed by Dutch law.
9.2 Disputes will be exclusively submitted to the competent court in the Netherlands.
10. Other provisions
10.1 The customer is responsible for their own luggage and personal belongings.
10.2 All photos and videos taken during trips with Kembe Safari may be used for promotional purposes, unless the customer explicitly objects in writing beforehand.